Terms and Conditions

These Terms and Conditions apply to purchases made through qelvazu.com and set out the rules concerning orders, payment, shipping, order changes, returns, refunds, and related customer matters.

Business Information

Brand: QELVAZU™

Website: qelvazu.com

Operating Company: Beijing Ruizhi Gu Technology Co., Ltd.

Owner: Wang Jin

Customer Support: service@qelvazu.com | +86 18011844624

Customer Service Hours: Monday–Friday, 10:00–17:00 (UTC-7)

Business Address: Room A2302, 1st Floor, No. 47 Yuqiao Beili, Tongzhou District, Beijing, China (Cluster Registration)

1. Seller and Contracting Business

QELVAZU™ is owned and operated by Beijing Ruizhi Gu Technology Co., Ltd. These Terms and Conditions apply to purchases made through qelvazu.com.

2. Product Information and Pricing

Prices, available product options, promotions, and product availability are presented on the relevant product page or during checkout. Obvious pricing or typographical errors may be corrected where permitted by applicable law.

3. Orders

Submitting an order does not prevent the order from being reviewed for payment authorization, inventory availability, delivery restrictions, or suspected fraud. If an order cannot be fulfilled, an appropriate cancellation or refund will be provided.

4. Payment

Available payment methods are displayed during checkout. Payment information may be processed by authorized third-party payment providers. Customers are responsible for providing accurate billing and contact information.

5. Processing, Shipping, and Delivery

Orders are typically processed within 1–3 business days after payment is confirmed. Estimated standard delivery is typically 7–15 business days after dispatch, depending on destination, carrier operations, customs, and other conditions.

Shipping charges, including any applicable free-shipping offer or threshold, are displayed at checkout before the order is submitted.

6. Order Changes and Cancellation

If you need to request an order change, address correction, or cancellation, contact customer support as soon as possible. Requests can only be accommodated before fulfillment or shipment when operationally possible.

7. Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery. Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

8. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from the product information, please contact QELVAZU™ promptly with the order number and supporting photos where relevant.

9. Consumer Protection

These Terms and Conditions do not limit rights that cannot be excluded under applicable consumer-protection law.

10. Contact

For order-related questions, email service@qelvazu.com or call +86 18011844624 during customer service hours.