Contact Us

For questions about products, orders, payments, shipping, returns, or other matters related to qelvazu.com, please contact QELVAZU™ using the information below.

Customer Support

Email: service@qelvazu.com

Phone: +86 18011844624

Hours: Monday–Friday, 10:00–17:00 (UTC-7)

Business Information

Brand: QELVAZU™

Website: qelvazu.com

Operating Company: Beijing Ruizhi Gu Technology Co., Ltd.

Owner: Wang Jin

Business Address: Room A2302, 1st Floor, No. 47 Yuqiao Beili, Tongzhou District, Beijing, China (Cluster Registration)

Order Support

When contacting us about an existing order, please include the order number and the email address used at checkout.

Product Questions

For questions about a product, please provide the product name or the relevant product-page information together with your question.

Shipping & Tracking

For a delayed or unusual tracking status, please provide your order number and tracking information where available.

Damaged or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from the product information, please contact us promptly and provide supporting photos where relevant.

Return Address Notice

Please do not send a return to the business address listed above unless QELVAZU™ customer support specifically instructs you to do so. If a return is approved, the applicable return instructions and return address will be provided by customer support.