1. Seller & Contracting Business

QELVAZU™ is owned and operated by Beijing Ruizhi Gu Technology Co., Ltd. These Terms and Conditions apply to purchases made through qelvazu.com.

2. Product Information & Pricing

Prices, available product options, promotions, and product availability are shown on the relevant product page or at checkout. We may correct obvious pricing or typographical errors where permitted by law.

3. Orders

Submitting an order does not prevent us from reviewing it for payment authorization, stock availability, delivery restrictions, or suspected fraud. If an order cannot be fulfilled, we will provide an appropriate cancellation or refund.

4. Payment

Available payment methods are shown at checkout. Payment information may be processed by authorized third-party payment providers. Customers are responsible for providing accurate billing and contact information.

5. Processing, Shipping & Delivery

Orders are typically processed within 1–3 business days after payment is confirmed. Estimated delivery is typically 7–15 business days after dispatch, depending on destination, carrier operations, customs, and other conditions.

Shipping charges, including any free-shipping offer or threshold, are shown at checkout before the order is submitted.

6. Order Changes & Cancellation

For an order change, address correction, or cancellation, contact us as soon as possible. Requests can only be accommodated before fulfillment or shipment when operationally possible.

7. Returns & Refunds

Eligible products may be returned within 30 calendar days after delivery. Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

8. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from the product description, contact us promptly with the order number and supporting photos where relevant.

9. Consumer Protection

These Terms and Conditions do not limit rights that cannot be excluded under applicable consumer-protection law.

10. Contact

Email service@qelvazu.com or call +86 18011844624 during customer service hours.