1. Return Window

Eligible products may be returned within 30 calendar days after delivery.

2. Return Eligibility

To qualify for a return, the item should be unworn, unwashed, unused, and in its original condition, with original tags and packaging where reasonably applicable. Proof of purchase or the order number is required.

3. How to Request a Return

Before sending anything back, email service@qelvazu.com and provide your order number, the item you wish to return, the reason, and photos or videos where relevant.

4. Return Address

Please do not send returns to the business registration address unless customer support specifically instructs you to do so. Once a return is approved, the appropriate return warehouse address and instructions will be provided.

5. Return Shipping Costs

Preference-Based Returns

Customers are responsible for return shipping costs for preference-based returns, such as a change of mind, style preference, or ordering the wrong size, unless applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from the product description, an appropriate replacement, refund, or return solution will be provided at no additional return cost where the issue is attributable to us.

6. Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the refund.

7. Exchanges

If you need a different size or item, contact customer support. Depending on inventory and the circumstances, we may recommend a return followed by a new order rather than a direct exchange.

8. Order Cancellation

Cancellation requests should be submitted as soon as possible. Cancellation can only be accommodated before fulfillment or shipment when operationally possible. Once dispatched, the Return Policy applies.