1. Information We Collect

Depending on how you interact with qelvazu.com, we may collect your name, email address, telephone number, billing and shipping details, order information, customer-service correspondence, device and browser information, IP-related information, cookie identifiers, and website interaction data.

2. How We Use Information

• To process, fulfill, and support customer orders.
• To provide shipping, tracking, and customer-service communications.
• To operate, maintain, and improve the website.
• To prevent fraud, misuse, unauthorized access, and payment risk.
• To comply with legal, tax, accounting, and operational obligations.
• To send marketing communications where permitted and subject to available opt-out rights.

3. Service Providers

We may share information with service providers where reasonably necessary for ecommerce hosting, payment processing, order fulfillment, shipping, analytics, fraud prevention, communications, and customer support.

4. Cookies & Similar Technologies

We may use cookies or similar technologies for essential website functions, security, remembering preferences, measuring website performance, and improving the shopping experience.

5. Data Retention & Security

We retain information for as long as reasonably necessary for the purposes described in this policy, including order support, legal compliance, fraud prevention, and recordkeeping. We use reasonable technical and organizational measures designed to protect personal information.

6. Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, or other controls over certain personal information, subject to legal exceptions and record-retention requirements.

7. International Processing

Because our website and service providers may operate across multiple jurisdictions, personal information may be processed in countries other than your own, subject to applicable legal safeguards.

8. Children’s Privacy

Our store is not intended for children who are not legally able to enter into online purchase transactions in their jurisdiction.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our services, technology, operations, or legal requirements.

10. Privacy Contact

Privacy-related requests may be sent to service@qelvazu.com.

Business Address: Room A2302, 1st Floor, No. 47 Yuqiao Beili, Tongzhou District, Beijing, China (Cluster Registration)