Shopping & Orders

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed.

How long does delivery take?

Estimated standard delivery is typically 7–15 business days after dispatch. Delivery may vary by destination, carrier operations, customs, weather, public holidays, regional restrictions, or other circumstances.

How much is shipping?

Shipping charges are shown at checkout before the order is submitted. If a free-shipping offer or threshold is available, its qualifying conditions will be shown on the website or at checkout.

Where does my order ship from?

Orders may be fulfilled from our own or partner facilities depending on inventory availability and destination. Shipment origin may therefore differ from the registered business address.

Will I receive tracking?

Tracking information is provided where available after dispatch. Carrier systems may require additional time before the first tracking event appears.

Can I change or cancel an order?

Contact us as soon as possible. Changes or cancellations can only be accommodated before fulfillment or shipment when operationally possible.

Returns & Refunds

What is the return window?

Eligible products may be returned within 30 calendar days after delivery.

What condition must a return be in?

Items should be unworn, unwashed, unused, and in their original condition, with original tags and packaging where reasonably applicable.

Who pays return shipping?

Customers are responsible for preference-based return shipping unless applicable law requires otherwise. If an item is damaged, defective, incorrect, or materially different due to our error, an appropriate solution will be provided without additional return cost where applicable.

When will I receive my refund?

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. Your payment provider may take additional time to post the funds.

Contact

Email service@qelvazu.com or call +86 18011844624 during customer service hours.